Withdrawals & Refund Policy

Refund is given under the following conditions:

1. Refund Events
   • Course cannot commence on the scheduled date
   • Course cannot be completed on time
   • Course is terminated before completion
   • Student does not meet entry requirements
   • Student Pass is rejected by ICA
2. Alternative Arrangements
   • School will propose alternatives within 10 working days
   • If accepted, a new contract will be issued
   • If rejected, contract may be terminated
3. Refund Processing
   • Full refund within 7 working days (if course not started)
   • Partial refund based on remaining duration
4. Cooling-Off Period

   Full refund is allowed within 7 days of signing the contract.

5. Withdrawal Outside Cooling Period

   Refund will be calculated based on remaining course duration.

• Transfer is allowed upon request, subject to availability
• Preferably before new academic year
• Mid-year transfer requires approval

Deferment is not allowed as per school policy.

a) Non-Delivery of Course

• Course not started or completed
• Course terminated
• Student fails entry requirements
• Student Pass rejected

b) Other Reasons

Withdrawal request must be submitted at least one term before the effective date.

c) Cooling-Off Period

Withdrawal within 7 days will be processed within 7 working days.