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Refund Policy

 

  • Refund is given under the following 9 conditions.
  1. PEI  will notify the student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):
    1. It cannot commence the provision of the Course on the Course Commencement Date;
    2. It cannot complete the provision of the Course by the Course Completion Date;
    3. The Course will be terminated before the Course Completion Date;
    4. The student does not meet the course entry or matriculation requirements as stated in Schedule A; or
    5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the student’s application for the Student Pass.

  2. Where any of the Refund Events in Clause 1(a) to 1(c) above has occurred:

    1.  The PEI  shall use reasonable efforts to make alternative study arrangements for the student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

    2.  If the Contracting Party accepts such alternative study arrangements, the PEI  shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.

    3. If the PEI  does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 2(a) above, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to the PEI.

  3. Where any of the Refund Events in Clauses 1(d) to 1(e) has occurred, the PEI  shall forthwith terminate this Contract by way of a written notice to the Contracting Party.

  4. If the Contract is terminated pursuant to Clause 2(b) read with Clause 1(a), the PEI  shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
  5. If the Contract is terminated pursuant to Clause 2(b) read with either Clause 1(b) or Clause 1(c), the PEI  shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.
  6. If the Contract is terminated pursuant to Clause 3 or Clause 2(c) read with Clause 1(a), the PEI  shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
  7. If the Contract is terminated pursuant to Clause 2(c) read with either Clause 1(b) or Clause 1(c), the PEI  shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

  8. Refund for Withdrawal During the Cooling-Off Period:
    Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

  9. Refund for Withdrawal Outside the Cooling-Off Period:
    Without prejudice to Clauses 1 to 8 above, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.

Transfer

  • Transfer is possible on request of parent, subject to availability of vacancy.
  • Transfer is allowed before the commencement of the new academic year. However mid-year transfer is possible, subject to the approval from the respective Principals.


Deferment

Deferment is not allowed as per the school’s policy.

Withdrawal

The Withdrawal Policy covers the following areas:

a) Withdrawal Due to Non-Delivery of Course

1.
YBIS will notify the student within three (3) working days upon the knowledge of any of the following:
  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by SSG; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
2.
YBIS will provide the student with alternative course arrangement within seven (7) working days of notifying the student in writing of the above circumstances that will allow the student to make a timely and appropriate decision on the alternative arrangements.

b) Withdrawal due to other reasons

3.
If the Student withdraws from the Course for any reason other than those stated in Clause 3.1 of the standard student contract version 4.0, Parents are advised to submit the withdrawal form at least one term / instalment before the effective date of withdrawal for the better management of vacancy available. Parents can submit the official withdrawal form given on the school website.

c) Withdrawal during cooling off period

4.
If the Student submits the notice of withdrawal to the school within the cooling-off period of seven (7) days after signing of the contract by both the parties, YBIS will process the withdrawal within seven (7) working days if the application is through the official withdrawal form with all necessary details.

Click here to download Student withdrawal form.