Refund Policy

Terms and Conditions:

Refund is given under the following conditions.

(I) Refund for Withdrawal Due to Non-Delivery of Course

The school will notify Student within three (3) working days upon knowledge of any of the following:

  1. It does not commence the Course on the Course Commencement Date;
  2. It terminates the Course before the Course Commencement Date;
  3. It does not complete the Course by the Course Completion Date;
  4. It terminates the Course before the Course Completion Date;
  5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A (Student Contract) within a stipulated timeline set by CPE;
    or
  6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The said Schedule A of the Student Contract reads as follows:

1) Course Title
2) Course Duration (in months)
3) Full-time or Part-time Course
4) Course Commencement Date
5) Course Completion Date
6) Date of Commencement of Studies if later than Course Commencement Date
Note: “N.A.” if both dates are the same
7) Qualification
(Name of award to be conferred on the Student upon successful Course completion)
8) Organisation which develops the Course
9) Organisation which awards/ confers the qualification
10) Course entry requirement(s)
11) Course schedule with modules and/or subjects
12) Scheduled holidays (public and school) and/or semester/term break for course
13) Examination and/or other assessment period
14) Expected examination results release date
15) Expected award conferment date

The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fee and Miscellaneous Fee already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

(II) Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract version 3.1, the school will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the contract.

The said Schedule D reads as follows:

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
0.75 more than [7] days before the Course Commencement Date
0.5 before, but not more than [7] days before the Course Commencement Date
0 after, but not more than [7] days after the Course Commencement Date
0 more than [7] days after the Course Commencement Date

(III) Refund During Cooling-Off Period

The school will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

 

Transfer, Deferment and Withdrawal Policy

Transfer

No transfer is allowed as the school offers only a single curriculum.

Deferment

The school follows no deferment policy.

Withdrawal

The Withdrawal Policy covers the following areas:

Circumstances of Withdrawal

a. Withdrawal Due to Non-Delivery of Course

YBIS will notify the student within three (3) working days upon the knowledge of any of the following:

YBIS will provide the Student with alternative course arrangement within seven (7) working days of notifying the Student in writing of the above circumstances that will allow the Student to make a timely and appropriate decision on the alternative arrangements.

b. Withdrawal due to other reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract version 3.1, request for withdrawal must reach the school office at least 2 months before the effective date of withdrawal through official withdrawal form given in the School website.

c. Withdrawal during cooling off period

If the Student submits the notice of withdrawal to the School within the cooling-off period of seven (7) days after signing of the contract by both the parties, YBIS will process the withdrawal within seven (7) working days if the application is through the official withdrawal form with all necessary details.

Withdrawal Procedure