1. Refund Policy

Terms and Conditions:

Refund is given under the following conditions.

1.3.1 Refund for Withdrawal Due to Non-Delivery of Course

YBIS will notify Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within a stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fee and Miscellaneous Fee already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

 

1.3.2 Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the Standard Student Contract version 3.1, YBIS will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the contract.
The said Schedule D reads as follows:

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
75% more than [7] days before the Course Commencement Date
50% before, but not more than [7] days before the Course Commencement Date
0% after, but not more than [7] days after the Course Commencement Date
0% more than [7] days after the Course Commencement Date

 

1.3.3 Refund During Cooling-Off Period

YBIS will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

  1. Non-Refundable Fees

The following are non-refundable :

  1. Application Fee. In circumstance where YBIS has decided not to commence a course, the application fee will be refunded within seven (7) working days after the student is notified, unless the student takes up alternative study arrangements with the school.
  2. Miscellaneous Fees paid to the school. However, a refund will be made for ‘Withdrawal Due to Non-Delivery of Course’.
  3. Third party’s charges e.g. Bank charge, ICA Student Pass application fee and Issuing Fee.
  4. No refund of any fee if the student has committed an offence and is expelled by the school after due process of investigation by a Disciplinary Committee set up by the Principal.

The time taken by the school to process refund requests shall not be more than 7 working days. Prospective students are briefed on the Refund Policy during pre-course counselling and later again during the orientation program. Full details of the policy are also available on the school web site, student contract and student handbook.

 

1.3.4 Refund Procedure

The school’s refund procedure covers the following commonly occurring situations:

  1. School’s non-performance
  2. ICA not approving the student pass
  3. Student changes his mind during the 7-day cooling off period
  4. Student’s withdrawal


The procedure for student initiated refund (due to Student’s withdrawal / change of mind during 7-day cooling period, etc.) is as follows:

  1. The student gives a written letter to the school requesting a refund with reasons stated.
  2. The school will process the letter with top management.
  3. The school will look into the student’s eligibility for a refund. The amount of refund will be calculated and then the parent/student is shown the breakdown of the refund. The parent/student then signs an acknowledgement form.
  4. The school refunds the money through bank transfer to students and cancels the FPS insurance within 3 working days.
  5. The procedure for a school initiated refund (due to the school not performing / ICA not approving the student pass,) is as follows:
    1. When the school decides not to run the course.
    2. Upon receipt of written confirmation that the course will not run or that the student pass application has not been successful, Admin Officer calculates the amount of refund due to the students and obtains approval from Secretary to give the refund.
    3. Admin Officer refunds the money through bank transfer to parents/students and cancels the FPS insurance within 3 working days.

The Admission Officer and Admin Officer ensures that the time taken to process the refund meets Edu trust requirement and does not exceed 7 working days.
The school has its refund records in hard copy. There is a payment voucher for the exact amount paid to the student, with a breakdown attached.

 

2. Transfer, Deferment and Withdrawal Policy

Transfer

2.1 No transfer is allowed as the school offers only a single curriculum.

 

Deferment

2.2 No deferment is allowed in accordance with the policy of school.

 

Withdrawal

2.3 The Withdrawal Policy covers the following areas:

 

Circumstances of Withdrawal

2.4.1 a. Withdrawal Due to Non-Delivery of Course

YBIS will notify the student within three (3) working days upon the knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

YBIS will provide the Student with alternative course arrangement within seven (7) working days of notifying the Student in writing of the above circumstances that will allow the Student to make a timely and appropriate decision on the alternative arrangements.

2.4.1 b. Withdrawal due to other reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract version 3.1, request for withdrawal must reach the school office at least 2 months before the effective date of withdrawal through official withdrawal form given in the School website.

2.4.1 c. Withdrawal during cooling off period

If the Student submits the notice of withdrawal to the School within the cooling-off period of seven (7) days after signing of the contract by both the parties, YBIS will process the withdrawal within seven (7) working days if the application is through the official withdrawal form with all necessary details.

2.4.2 Withdrawal Procedure

  • All requests for TC or withdrawal must reach the office at least 2 months before the effective date of withdrawal by filling in the form provided by school on its website, failing which two months’ fees will be remitted to the school.
  • The notice of withdrawal is not deemed to be given until written confirmation has been received, and acknowledged by the admission office staff.
  • Withdrawal formalities will be completed by the school only upon fulfilment of condition that include the return of school property and any payment of dues.
  • Upon withdrawal, the school will issue a Transfer Certificate to the student and it serves as a formal intimation that the student has officially withdrawn from school.
  • Withdrawal notice given by the parent/student can be cancelled before the end of two months or before collection of TC.
  • If the student is below 18 years of age, the parent or guardian’s approval for the withdrawal will be required.
  • For withdrawals, the service target is to complete the process (including assessing and replying to student’s request, change of status of student’s pass, refund made) within 7 working days.
  • Prospective students are briefed on the Withdrawal Policy during pre-course counselling and later again during the Orientation.
  • The pre-counselling (FRM-02) checklist require that students acknowledge that the withdrawal policy, and the implications of a withdrawal (described below), have been explained to them.
  • During the orientation, students are informed about the implications of the status of the student pass if international students withdraw from the school, or are forced to withdraw from the school. They are told that:
    • If the international student withdraws from the school, the school will login to the ICA system to cancel the student pass. When cancelled, the student would have 30 days to remain in Singapore.

Download School Withdrawal Form